Policies
Policy centre
Every rule that applies to your booking, sorted by service. Each topic lives in exactly one document, so nothing is repeated across pages.
Service policies
Operational rules for each service we provide. Each topic appears in exactly one document.
Rentals
Vehicle Rental Policy
Who may rent, what identification is required, and how our vehicles must be used. Payment, deposit and cancellation terms are covered in their own policies.
ReadChauffeur
Chauffeur & Transfer Policy
Standards, wait times, and conduct for chauffeured travel, airport transfers, hourly hire, and tours in St. John's and across Newfoundland and Labrador.
ReadPayments
Payments & Deposits Policy
Accepted payment methods, card authorization wording, the CAD $300 refundable security deposit, and additional charges.
ReadCancellations
Cancellation & Refund Policy
Separate cancellation terms for vehicle rentals and chauffeur-driven services, plus no-shows, flight disruptions, booking changes and refund processing.
ReadCorporate
Corporate & Tour Policy
Terms for corporate accounts, crew and event logistics, multi-vehicle movements, and guided tour bookings.
ReadLegal documents
The contract and privacy documents that govern your booking and your use of this website.
Agreement
Rental Agreement
The standard terms contained in every Executive Services digital Rental Agreement. Your signed agreement, quotation, and any mechanical disclosure form the complete contract.
ReadTerms
Terms of Service
The terms governing use of this website and our services. Operational detail lives in the individual policies, which form part of these terms.
ReadPrivacy
Privacy Policy
How Executive Services collects, uses, protects, and retains your personal information, in line with applicable Canadian privacy legislation including PIPEDA and provincial equivalents.
ReadCookies
Cookie Policy
How this website uses cookies and similar technologies, and how you can control them.
ReadQuestions about our terms?
Our team can walk you through requirements, deposits, and agreement details before you book.