Vehicle rental policy

Identity verification

Before a booking is confirmed, you may be asked to securely submit:

• Front and back of the driver's licence.
• We never request photographs, scans, or images of your payment card, and we never request or store your CVV / security code.
• Documents are used only to verify identity, prevent fraud, and administer the rental, and are handled as described in our Privacy Policy.

Mileage and fuel

• 300 kilometres included per rental day.
• Additional kilometre packages may be purchased before or during the rental.
• Kilometres not covered by a package are charged at the applicable vehicle rate.
• Vehicles must be returned at the same fuel level as at pickup; otherwise a refuelling charge plus service fee applies.

Permitted use of the vehicle

The following are prohibited for the entire rental period:

• Smoking, vaping, or use of illegal substances in or around the vehicle.
• Unauthorized drivers.
• Ride-sharing or commercial passenger transport.
• Commercial use of any kind unless approved in writing.
• Off-road or unmaintained-road driving.
• Towing unless authorized in writing.
• Transporting animals without prior approval and an approved carrier.

Mechanical disclosure

Where a vehicle has a known mechanical condition at the time of delivery, we disclose it in writing before the rental begins and may require your electronic acknowledgement.

• Example: “The customer acknowledges that the vehicle's air conditioning system may not be operational at pickup and agrees to proceed under these conditions.”
• Disclosures are attached to your Rental Agreement and time-stamped when acknowledged.

Damage, fines, and liability

• Renters are responsible for damage, fines, tolls, and traffic violations incurred during the rental period, plus an administrative fee per item processed.
• Proof of valid insurance may be required before a vehicle is released.
• Accidents, theft, or damage must be reported to Executive Services and the police within 24 hours.
• Items left in vehicles are returned where possible but remain the owner's responsibility.

Cancellations

• Self-drive vehicle rentals follow the vehicle rental cancellation tiers: more than 72 hours before pickup, full refund; 24 to 72 hours, a cancellation fee equal to one day's rental charge; less than 24 hours, 50% of the rental charges are non-refundable.
• A no-show — no appearance or contact within 2 hours following the scheduled pickup time — makes the rental charges non-refundable.
• The 12-hour chauffeur and transfer terms do not apply to self-drive rentals. Full terms are in the Cancellation & Refund Policy.

Document status

• Last updated: August 2026