Executive Services logoExecutive ServicesLuxury Within Reach

Chauffeur

Chauffeur and airport transfer policy

Standards, wait times, and conduct for chauffeured travel, airport transfers, hourly hire, and tours in St. John's and across Newfoundland and Labrador.

How chauffeur bookings work

  • Chauffeur services are quoted either as a point-to-point transfer or as hourly hire.
  • Hourly hire carries a one-hour minimum; garage-to-garage time applies for out-of-area work.
  • Vehicle class is guaranteed; the specific vehicle may be substituted for an equal or higher class.
  • A named chauffeur and vehicle details are sent to you before the pickup time.

Wait time and airport meets

  • Airport arrivals include 60 minutes of complimentary wait time from the time the flight lands.
  • All other pickups include 15 minutes of complimentary wait time.
  • Additional waiting is billed in 15-minute increments at the rate stated on your quotation.
  • Flights are monitored where a flight number is provided; delays are accommodated where operationally possible.
  • Meet-and-greet inside the terminal is available on request and may carry a parking and greeting fee.

On-board conduct

  • All vehicles are strictly non-smoking and non-vaping.
  • Seat belts must be worn by every passenger; child seats are provided on request and must be requested at booking.
  • Passenger and luggage counts may not exceed the booked vehicle's rated capacity.
  • Chauffeurs may end a trip where passenger conduct is unsafe, unlawful, or abusive; no refund is issued in these cases.
  • Excessive cleaning caused by spills, illness, or soiling is charged as a sanitation fee.

Route and itinerary changes

  • Additional stops or route changes requested during service are billed at the applicable hourly or per-stop rate.
  • Chauffeurs follow the safest and most efficient route unless you direct otherwise.
  • Service may be suspended where weather or road conditions make travel unsafe; we rebook or refund the affected portion.

Gratuity

  • Gratuities are appreciated but never mandatory unless stated in a corporate agreement.
  • Where a gratuity is pre-included, it is itemised on your quotation.

Cancellations

  • Chauffeur, airport transfer, private transfer, hourly and chauffeured tour bookings cancelled more than 12 hours before the scheduled pickup are fully refunded.
  • Within 12 hours of the scheduled pickup, or on a no-show, the applicable scheduled service is charged in full.
  • Airline-cancelled flights notified before chauffeur dispatch may be rebooked at no additional transfer charge, subject to availability.
  • The vehicle rental cancellation tiers do not apply to chauffeur-driven services. Full terms are in the Cancellation & Refund Policy.

Document status

  • Last updated: August 2026

Questions about our terms?

Our team can walk you through requirements, deposits, and agreement details before you book.

Request a Quote Call Now